Refund & Cancellation Policy
Last updated: 1 August 2026
This policy explains how cancellations, refunds and rescheduling work across our farm visits, bookings and mango plant supply orders. Specific engagements are governed by their own signed agreements.
Enquiries & farm visits
Submitting an enquiry or booking a farm visit is free and carries no obligation. You may reschedule or cancel a visit at any time by contacting us - no charge applies.
Bookings & advances
Where a booking amount or advance is paid to reserve land or services, its treatment on cancellation is set out in the specific written agreement for that booking. Any refundable amount, deductions and timelines will be stated there.
Mango plant supply orders
For plant-supply orders, cancellation before dispatch may be eligible for a refund of amounts paid, less any costs already incurred (such as nursery preparation or handling). Once plants are dispatched or delivered, orders are generally non-refundable, subject to the plant replacement guarantee below.
Plant replacement guarantee
Every plant supplied carries a 90-day (3-month) replacement guarantee. Any plant that fails within this period under recommended plantation practices will be replaced. This guarantee covers replacement of plants and not a cash refund.
How to request
To request a cancellation, reschedule or replacement, contact us using the details on our Contact page with your booking or order reference. We will confirm the applicable terms and next steps.